Terms of Service
Last updated: 21 August 2026
1. About these terms
These terms govern your use of Sophie's, a hair and nails salon, wholesale trade supplier, and training centre on the Isle of Man. Sophie's is a business name registered in the Isle of Man under the Registration of Business Names Acts 1918 and 1954, registration number 031863B, owned and run by Sophie Corlett, trading from 69 Greenlands Avenue, Ramsey, Isle of Man, IM8 2PQ. References to "we", "us", or "our" in these terms refer to Sophie Corlett trading as Sophie's. By booking an appointment, ordering from our trade shop, enrolling on a course, or creating an account, you agree to these terms. If you do not agree, please do not use the service.
2. What we offer
Sophie's brings three services together under one business: • Salon: hair and nails appointments, including cuts, colour, balayage and gel • Wholesale: a trade shop where qualified stylists and salons can order salon products at trade prices • Academy: courses and qualifications for stylists and technicians Prices, services, course dates and stock can change, and appointments and trade accounts are subject to availability and approval.
3. Your account
You can browse the salon, shop and course information without an account, but you will need one to book, order, or apply for a trade account. To create an account you must give a valid email address. You are responsible for: • Keeping your login details secure • Keeping your account information accurate and up to date • All activity that happens under your account Each person may only hold one account.
4. Acceptable use
You agree not to: • Use the service for any unlawful purpose • Give information that is false, or that is not yours to share • Apply for a trade account using qualifications or credentials that are not your own • Attempt to access other people’s accounts or data • Interfere with or disrupt the service • Use automated tools to access the service without our permission
5. Orders, bookings and payments
Trade shop orders are placed at the prices shown at checkout. These are trade prices before VAT and are only available once we have approved your trade account. Payment is taken securely through our payment providers. We may ask for a deposit to confirm an appointment or a course place. If we cannot fulfil an order or a booking, we will let you know and refund anything you have paid for it. Salon prices are the prices on our menu at the time of your appointment, not the time you booked. If our menu changes between the two, the balance is worked out at the price on the day and we will tell you before you pay it. Anything you have already paid, including your deposit, still counts towards the total. Course fees and any appointment we have agreed a fixed price for do not change once booked. If you need to change or cancel an appointment, please give us at least 24 hours’ notice. Late cancellations or missed appointments may mean a deposit is not refunded.
6. Your data
We process your personal information in line with our Privacy Notice. You can update or close your account at any time, and you can ask us for a copy of your information or for it to be deleted. For full details on how we handle your data, please see our Privacy Notice.
7. Intellectual property
The Sophie's brand and website, including our name, logo, design, content and code, are owned by us and protected by intellectual property laws. You may not copy or reuse it without our permission. Course materials we provide are for your own learning and may not be redistributed or resold.
8. Availability
We aim to keep the website, trade shop and booking available at all times, but we cannot guarantee uninterrupted access. The service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. Salon opening hours, course dates and product stock can change, and some services may not always be available.
9. Limitation of liability
To the maximum extent permitted by Isle of Man law: • The website and online services are provided "as is" without warranties of any kind • We are not liable for any indirect, incidental, or consequential losses arising from your use of the service • We are not liable for reactions or results that follow our services where you did not tell us about a relevant allergy or condition, or did not follow the aftercare advice we gave • Our total liability to you for any claim shall not exceed the amount you have paid us for the appointment, order or course the claim relates to Nothing in these terms limits our liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded by law.
10. Closing your account
You can close your account at any time by contacting us. We will still complete any orders or bookings you have already paid for, unless you cancel them. We may suspend or close your account, or decline a trade account, if you breach these terms, with reasonable notice where possible. Some information may be kept where the law requires it.
11. Changes to these terms
We may update these terms from time to time. If we make material changes, we will post the updated terms here and, where you have an account, let you know by email. Continued use of the service after changes take effect means you accept the updated terms.
12. Governing law
These terms are governed by the laws of the Isle of Man. Any disputes arising from these terms or your use of the service shall be subject to the exclusive jurisdiction of the courts of the Isle of Man.